Terms and Conditions
Terms
We use the following terms with specific meanings. In alphabetical order:Acceptance: Our acceptance of an application for a service.
Account: The records we keep of your orders, deposit balance, and login credentials.
Charges and Rates: The charges and rates for services, as published on this website. Call rates are billed in one-minute increments. Call duration is rounded up to the next minute.
Connection: The process of granting you access to a service.
Member: Any person or organization that holds an active account.
Network: The interconnection set up to transport data.
Registration: The process of registration on our website, but before acceptance.
Roaming: The service which allows the usage of a service on other operators' networks, usually in foreign countries.
SIM: A physical or digital item that carries your phone number set up to grant access to the network.
Suspension: The temporary disconnection of a service.
We: purwave LLC or any associated partner on our side.
You: Well, You.
Provision of Service
We will take all reasonable steps to make all services continuously available. However, please be aware that,• The quality and availability of a service may sometimes be affected by factors outside our control. This includes but is not limited to
• Local or temporary physical obstructions
• Atmospheric conditions
• Other causes of radio interference or
• Faults in other networks to which the network is connected.
• The quality of a service may not be at its best inside buildings or below ground.
• A service may sometimes be affected by maintenance and upgrading.
• From time to time, upgrades, modifications, or maintenance are required to the network or service. Such requirements may result in some or all services becoming temporarily unavailable. We will do everything possible to keep any unavailability to a minimum. Nevertheless, some interruptions may be inevitable.
• Since roaming depends on the liability of foreign networks, we cannot offer any warranties, express or implied, concerning the quality of any roaming service.
• Some SMS may be delivered delayed or even not delivered at all. This is out of our control, and we won't refund any charges in that case.
• If we have a reason to believe that a member is in breach of one or more terms of our contract, we may decide to suspend some or all services for the member without prior notice.
• Although we strive to keep charges and rates consistent and always as low as possible for our members, those charges and rates are subject to change at any time and without prior notice.
• CosmoSIM cards are designed to work within the countries where pricing is published on our website.
Members should be familiar with the list of countries where pricing is published and should only use their CosmoSIM in countries where pricing is published.
In the event that a CosmoSIM is used in a country where no prices are published, the member is responsible for payment of these services, and funds for the services will be deducted from the member's account.